Fort Lauderdale STR Cleaning documents property condition on a walk-through before the next guest checks in — noting anything broken, missing, or altered from the outgoing stay — and reports it to the host directly. Resolving the cost is between the host and the guest or booking platform; the crew's job is catching it and flagging it fast, not adjudicating it.
How does the crew catch damage in the first place?
Because the same crew turns the property after most stays, there's a baseline for what 'normal' looks like — which is what makes it possible to catch a cracked tile, a stain on the sofa, or a missing lamp during the walk-through instead of weeks later when a different guest gets blamed for it. The condition report notes it with enough detail that the host has something concrete to point to, not just a vague complaint.
Who decides what the guest owes?
That call isn't the cleaning crew's to make. Fort Lauderdale STR Cleaning's role stops at documenting what happened and getting word to the host quickly — the actual claim, whether it runs through the booking platform's damage process or a security deposit, is between the host and the guest. What the crew controls is how fast the host finds out and how much evidence they have when they do.
How fast do I find out?
The report goes to the host as soon as the turnover is done, not batched into a weekly summary. Because the office line is staffed 24 hours a day, seven days a week, a host can also call ahead of the next check-in if there's a question about what was found.
Is the condition report the same for every turnover, or only when something's wrong?
It's part of every turnover, not just the ones with a problem — that's what gives a host a baseline to compare against if something does come up later.
Who do I contact first if I think a guest caused damage?
Call (754) 354-3887 — the line is staffed 24/7 — and reference the specific checkout date so the report from that turnover can be pulled up.
Does this cover all the areas you clean, or just some?
The same documentation process applies across all 9 service areas this business covers, not a subset of them.